Digital Workplace Experience Engineers

The workplace was a lot simpler when “technology” consisted of only typewriters, telephones, and early fax machines. But most people would agree that computers, laptops, smartphones, e-mail, scanners, and the Internet allow workers to more easily communicate; more effectively collect, store, and analyze data; and simply get more work done. But technology advancements sometimes translate into big headaches for companies as a result of a confusing array of software and hardware of different ages, capabilities, and manufacturers; challenging user interfaces on employee Intranets; poor Internet connections; and difficulties with other technology. Companies and other organizations have realized that having a strong digital workplace experience will translate into higher productivity and profits, stronger recruiting success, and better employee retention. Sixty-six percent of executives surveyed by professional services firm PwC in January 2022 cited capitalizing on digital transformation as the second most important factor in their company’s ability to grow. Only “hiring and retaining talent” ranked higher (at 77 percent). In the past decade or so, a need for specialized tech professionals—known as digital workplace engineers—emerged to create and maintain a good technology environment in the workplace.

The COVID-19 pandemic prompted many companies and organizations to increase their focus on developing strong digital workplace experiences because many employees were working remotely. Although some employees have returned to their workplaces, a large percentage of workers continue to work remotely. This has created a need for improved digital remote workplace experiences, and a steady demand for engineers.